Overview

Thank you for shopping at Talkin’ Town English. We want you to be confident in your purchase. Please review our return and refund policy below.

Digital Products

All digital downloads are non-returnable and non-refundable. Because files are delivered instantly, we cannot accept returns or issue refunds for digital items. If you experience a technical problem (for example, a corrupted file), please contact us and we will gladly assist.

Physical Products

We accept returns on eligible physical products within 30 days of purchase.

Return Conditions

• The item arrives damaged, defective, or incorrect.
• The item is unused and in its original condition.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.

Refunds (Physical Products Only)

Once we receive and inspect your returned item, refunds are processed within 7–10 business days. Refunds are issued to the original payment method. Please note your bank or card issuer may take additional time to post the refund.

Exchanges (Physical Products Only)

If an item arrives damaged or defective, we can replace it with the same item at no additional cost to you. Please contact us first so we can confirm availability.

International Orders

International customers follow the same return and refund policies as domestic customers. Return shipping costs still apply.

How to Request a Return or Refund

Please contact us by email: talkintownenglish@gmail.com

Include:

• Your order number
• A brief description of the issue
• Photos of damaged or defective items (if applicable)

We’ll respond as quickly as possible to assist you.